Warranty Information
Warranty
CUSTOMER SERVICE
Toll Free: 800-828-8809
Email: helpyou@surefire.com
THE SUREFIRE NO-HASSLE WARRANTY
Lamps will burn out, batteries will be used up, and switches may eventually wear out.
Almost everything else is covered by our no-hassle warranties:
ILLUMINATION TOOLS, EDGED WEAPONS, AND PEN WARRANTY
SureFire warrants our illumination tools, edged weapons, and pen products to be free from defects in workmanship and materials, including any LEDs housed within, for the lifetime of the original owner. We will repair, replace, or refund your original purchase price of these products, at our discretion, if it is determined by us to be defective. Electronics, chargers, and rechargeable batteries are covered for a period of two years with proof of purchase. Normal wear and tear-including lamps burning out, headbands and headpads wearing out, batteries draining, ink cartridges running out, and switches wearing out-is not covered, nor is damage resulting from misuse, abuse, neglect, battery damage, use of other than SureFire-brand batteries or accessories, or altering these products from their original state. Parts and accessories for illumination tools are not covered by this warranty
SUPPRESSOR WARRANTY
SureFire warrants our suppressor products to be free from defects in workmanship and materials for the lifetime of the original owner. We will repair, replace, or refund your original purchase price of these products, at our discretion, if it is determined by us to be defective. This warranty does not cover normal wear and tear, damage to the suppressor resulting in whole or in part from criminal or negligent use, improper or careless handling, modifications or alterations, unauthorized repairs, defective, improperly loaded, non-standard, non-SAAMI/NATO specification ammunition, abuse, misuse, or neglect. Any repairs to the suppressor made necessary by these factors will be invoiced to the owner. SureFire assumes no responsibility whatsoever and will honor no claims for damages, regardless of nature, for physical injury or property damage resulting from careless and/or irresponsible handling, adjustments to the suppressor, neglect or abuse.
EARPRO® BY SUREFIRE® WARRANTY
SureFire warrants our EarPro products to be free from defect in workmanship and materials for a period of 90 days from the date of purchase. At our discretion, we will repair, replace, or refund your original purchase price of this product if it is determined, by us, to be defective. Damage resulting from misuse, abuse, neglect, or altering this product from its original state is not covered.
DISCLAIMERS
THE ABOVE WARRANTIES ARE EXCLUSIVE, AND TO THE EXTENT PERMITTED BY APPLICABLE LAWS, SHALL BE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE. SUREFIRE DISCLAIMS ANY AND ALL LIABILITY FOR PRODUCT MALFUNCTIONS, PHYSICAL INJURIES, OR PROPERTY DAMAGES THAT RESULT IN WHOLE, OR IN PART, FROM THE CRIMINAL, NEGLIGENT, OR IMPROPER USE OF THE PRODUCT, OR FROM MODIFICATIONS OR ALTERATIONS THERETO. IN NO EVENT SHALL SUREFIRE BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES RELATING TO THE PURCHASE, USE, OR PERFORMANCE OF ANY SUREFIRE PRODUCT.
WARRANTY CLAIMS
For repair or replacement contact Customer Service at 800-828-8809 (toll free) or e-mail at helpyou@surefire.com and obtain a Return Merchandise Authorization number (RMA#). Then package the unit carefully and return (no CODs please) to:
SureFire, LLC.
Repairs Department, RMA#____
17680 Newhope, Suite B
Fountain Valley, CA 92708
SureFire, LLC.
Suppressor Returns, RMA#____
Attention: FCO
18300 Mt. Baldy Circle
Fountain Valley, CA 92708
Before returning any product, you MUST obtain a Return Merchandise Authorization number (RMA#) from a customer service representative.
Toll Free:
Outside U.S.:
Fax:
Email:
800-828-8809
714-545-9444
714-545-9537
helpyou@surefire.com
SureFire will pay any reasonable shipping costs to return the unit to you.
SureFire, LLC reserves the right to correct any errors or inaccuracies contained herein, and to revoke stated offers at any time without notice. Prices, availability, specifications, and promotional offers are subject to change or cancellation at any time without notice. Weights, measures, and shipping information are approximate, and product images may appear without perfect accuracy. SureFire, LLC disclaims all warranties, whether express or implied, with respect to the accuracy or completeness of any information contained herein, to the fullest extent possible under applicable laws. Under no circumstances shall SureFire, LLC be liable for any direct, indirect, incidental, special or consequential damages that result from any information contained herein. © 2010 SureFire, LLC. All rights reserved.