Repairs

Over the past 30 years, Gregory packs have earned an unmatched reputation for quality and reliability. This reputation begins with Wayne's obsession with quality and attention to detail and is an ingrained part of our design and manufacturing culture. We know that the quality of your experience depends on the reliability of your gear. That's why we don't build packs to last a season or two−we build them to provide you with a lifetime of high-performance and enjoyment.

Please email us at customerservice@gregorypacks.com with any helpful suggestions or comments you may have. Your experiences and suggestions have always been a part of the evolution of our products and design.

THE GREGORY LIFETIME GUARANTEE

We build Gregory gear to last a lifetime and that's how long we stand behind it. We guarantee to you, the original purchaser, that this product will be free from defects in materials or workmanship, for as long as you own it.

If you think a product has any defects in materials or workmanship contact customer service to obtain a Return Merchandise Authorization (RMA) Number (email is best, see details below). If the product is defective, then we'll fix or replace it with a new one and return it to you at our expense. This warranty does not cover damage due to unreasonable use or improper care. (Sorry, no free repairs if you have been using your pack as a feed bag for bears or cleaning it with white gas).

LIMITED WARRANTY

The manufacturer shall not be held responsible for incidental or consequential damage nor the natural breakdown of materials which occurs with extended use. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

REPAIRS

If your Gregory pack or accessory needs service or repair due to normal wear and tear, animal attack, accident or some other reason that's not covered under the warranty, we will provide the necessary service for a reasonable charge. We'll be sure to contact you with an estimate of the repair charges and do the work after your approval and payment of our quote.

To make a return, please contact our warranty service department to receive a Return Merchandise Authorization (RMA) Number. Once you receive an RMA # you will be provided with shipping instructions. (We recommend you send via a carrier who provides tracking, as we are not responsible for packages lost in transit). Gregory will return your pack via ground shipping at no cost to you - expedited shipping may incur additional fees.

RETURN MERCHANDISE AUTHORIZATION (RMA)

In order to expedite service, please provide the following information to warranty@gregorypacks.com:

Name
Contact Phone Number(s)
Return address
Type/model of backpack
Torso size: XS, S, M, L, XL
Color of backpack
Description of repair needed

You will receive a reply from us with your RMA# (required for every repair) and shipping instructions. You should expect a reply within 24 hours of sending in your inquiry - except weekends…we’ve got to get outside, too!

REPLACEMENT PART REQUEST

In order to request a replacement part for your Gregory backpack, please provide the following information (email works best – warranty@gregorypacks.com) . Please be aware that all requests will be filled, subject to availability. If you are able to attach a photo of the needed replacement, it may help expedite your service. It is important to be as descriptive as possible (or provide a picture) as “black buckle” will typically not be enough to determine which black buckle you are in need of.

Name
Contact Phone Number(s)
Return address
Type/model of backpack
Type of part needed, e.g. 20mm buckle
Color of part
Any descriptive text found on the part
Year backpack was purchased

If you have any questions regarding your pack or the care of it, please email Warranty directly at: warranty@gregorypacks.com. You should expect a reply within 24 hours of sending in your inquiry - except weekends…we’ve got to get outside, too!

Customer Care Department can be reached at 877-477-4292 (8:00 a.m. - 5:00 p.m. Mountain Time, M- F).